create. calibrate. connect
With over two decades in hospitality, Harlan has played a leading role in over 20 restaurant openings and re-conceptings. Before founding his consultancy, as an operations manager he created a proven infrastructure and developed the individuals within it for his restaurants to not just survive but thrive in a crowded field, ultimately growing into multiple concepts and locations. More than anything he loves helping others make their dreams profitable and scalable while at the same time improving quality of life for the owner and the employee. This is why he founded Harlan Scott Hospitality.
Experience
Harlan credits his success to his philosophy of surrounding himself with good people—giving them consistent systems to create a prosperous company culture. He finds it both rewarding and humbling to be in the position to mentor chefs and managers and lend a hand to others in the industry who are on the same path that he has been on and knows so well.
Though Harlan’s services are diverse, if you look closely, they are all connected. Not only will he help you know yourself better, he will help you know your brand better. In turn your customers and employees will know you better. Find out how Harlan Scott can help you.
Services
Concept Development & Brand Identity
Do you need to rehabilitate your storefront and atmosphere to align with your brand?
Operations, Policy, Standard Operating Procedures
Do you need to put systems in place so that your business can run itself?
Culture Building
Do you need to create a company culture?
Human Resources
Do you need a clear and consistent way to find and onboard employees?
Marketing
Do you need a marketing strategy—and the right professionals to execute it?
Staff Development & Training Materials
Do you need systems in place to train staff?
Service Etiquette
Do you need to improve the quality of service you offer your customers?
Events
Do you need a plan in place to host—and coordinate—private events?
Vendor Relationships
Do you need to find a way to keep costs down?
Beverage Menu Development & Training
Do you need beverage education to learn to create lists that complement your food?
Purchasing, Inventory, Cost Controls
Do you need help understanding and controlling your profit margins?
Point of Sale, Operations Programs, IT
Do you need to upgrade your point of sales or IT systems?
Results
Connect
Whether you are looking for a second set of eyes on a small project, need a unique training manual or beverage program built for your operation, or are looking for a partner to guide your company’s growth, Harlan loves to meet new people.
*Hourly rates available and one-off deliverables are welcome, but monthly relationships are the most effective.
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Preferred Partners
